Customer Testimonials
Great experience - great customer service. Sale was well communicated and there were no surprises or overselling of warranties and things. The staff was knowledgeable about options
Best dealership - love working with them, it's an easy, quick and fun process! It's like catching up with old friends while purchasing a new car.
Great experience getting my Velar serviced here. Friendly staff, quick turnaround, and top-tier work. Will definitely be coming back.
Everyone did a great job. Very professional!! They all are super friendly and knowledgable and helpful!!
Outstanding support and experience. Set expectations and met them Excellent customer service and value Reliable and trustworthy
As always, the service excellent and the staff is easy to work with and answer all my questions.
Amazingly fast service. The rollback was scheduled for pickup before we hung up from the initial service call to the dealership. Truck was looked at the next day and by the afternoon a complete analysis of all issues was presented. Service was fast and truck delivered back to our house super fast. Awesome experience overall.
Service was great Jimmy is very professional and took the time to explain everything that was done to my Range Rover
A great EASY experience! Salesman Mohammad was a great listener and didn’t push the sale. Very respectful and communicative.
Service was good but the work seems to take a long time - it was a solid experience
Everything worked out perfectly all the work done was well done. Thank you and have a bless and safe day. 👍🏾
Overall it was a good experience. Although this morning I used my wiper fluid and the light came on that it is low. I thought fluid check/top off was part of the service. Now I’m left to wonder if the other fluids were checked and/or topped off. Also, the service notification wasn’t cleared.
Excellent customer service with a personal touch. Work was done and car was returned same day. Overall great job!
A lot of great upgrades have been made! The text updates and videos are a nice touch!
Our service was excellent. Jimmy is awesome. Having a word requirement in a review is entirely frustrating and makes me not want to fill this out.
Buying process was easy and fast Y’kem MCcree and Lee did a great job service was excellent I have purchased many Land Rovers in the past but now they are my dealer
i have had range rovers since 2006 and jimmy has been the best service manager ive ever dealt with he goes the extra mile
Always a pleasure walking into this location and being greeted with kindness. Chris along with everyone else are so pleasant to work with.
Professional staff, very communicative about what was going on with the vehicle. Let's you know the impact of the issues so that you can make an informed decision.
I would love to take it in and to have nothing wrong with it but an oil change or service. It’s always so expensive and now they charge a credit card service charge. Who pays cash or uses a debit card anymore?
They are always very professional and knowledgeable. Very helpful! I really like the pick up and drop off service.
I reached out to Jimmy 15min before closing due to my car being non-responsive, Jimmy arranged to have my car towed to the dealership. Jimmy kept me informed of the diagnostics and the work being done. I appreciate Jimmy's patience, friendliness and outstanding customer service skills. When the service on my car was completed, Jimmy arranged for the car to be returned via tow service, I couldn't have asked for a more seamless process.
Jimmy is very personable and takes care of all of his clients’ needs. The dealership is very clean and efficient in getting the services requested completed. Pricing is also very fair.
Excellent service experience. Friendly employees and nice facility. Very easy efficient process. Thank you to the team.
Had my car towed in due to suspension problems. Jimmy in Service kept me informed of the diagnostics and the work needed to be performed. He's and outstanding service advisor and truly looks out for the customer. I decided to trade my car for a newer model and he directed me to sales.
Frank is first class and is an excellent representative of the dealership and is always professional and helpful. He excels at customer service.
They were on time and communicated along the way when my car would be done. Exceeded my expectations.
They provided transportation and got me in and out on the same day. The work was flawless highly recommend.
Very easy to make the appointment online. The video documenting the status and process was very helpful. The work was completed timely and the progress effectively communicated via text.
Excellent service! I would definitely recommend. All service was done on time. Thank you to all!
I had an outstanding experience at land rover wilmington. I especially want to recognize Frank. For his exceptional customer service. He went above and beyond to make sure I was well informed from start to finish. His knowledgeable and friendly and very patient with the issues I had. Frank genuinely cared about making sure everything went smoothly. His commitment to customer satisfaction truly stood out. Thank you so much frank. Sallie McCann
Easy and convenient with a loaner delivered to Ocean View and my car taken to Wilmington for service. Very efficient and polite although prices are rather ridiculous.
I appreciate the detailed information and video of the items that needed attention with my vehicle. I also appreciated the support in getting a loaner when unexpected repairs required me to have to leave my vehicle. The waiting area was comfortable, and I was happy for the LaCroix's and the opportunity to catch a World Cup match I had bee looking forward to, on the TV 😀
I have been bringing my 2008 LR2 to Land Rover of Wilmington for almost 10 years. The Customer Service is always fair. Jim Massie always looks out for me.
Frank was very knowledgeable and extremely helpful! Please share our appreciation with him. Definitely represents the brand with the upmost professionalism!
The appointment was great, they got me in quickly and confirmed that there weren’t any cracks. The wash looks great
Land Rover Wilmington always goes above and beyond to fix the issue in a timely matter. They always keep me in the loop along the way which is greatly appreciated!
Wilmington Landrover always do such an excellent job. They identified the issue through thorough research and fixed it.
The service team at Land Rover Wilmington is exceptional! Jimmie Massie and the whole team is professional, responsive, knowledgeable and personable. They make you part of the Land Rover family from the moment you walk in for service.
The service managers were both kind and professional. They have a clear description of the service details as well as serviced a recall I was not aware of. Best experience ever!
Ashlyn provided courteous and efficient service, and got a great deal as well. Always easy to reach out to in case of any questions.
As always, professional, courteous and efficient service. Staff always tries to accommodate customers needs. 5 start service service.
Best dealer ever! I highly recommend working with Lee! He was amazing from start to finish! Love my new Range Rover!
This is the 4th transaction I’ve done with the dealership and as far as the sales team goes they are great. Lee is great
Courteous, attentive, accommodating and quick service. Salesman was understanding and gave me lots of options to choose from.
Jimmy always does a great job and communicates very well throughout the entire process, which is awesome.
Adrienne provided outstanding service from start to finish. She was professional, knowledgeable, and kept us informed throughout the entire process. The team at Land Rover Wilmington made the experience smooth and stress-free, and their attention to detail and customer care exceeded my expectations. I truly appreciate the excellent service and would highly recommend Adrienne and Land Rover Wilmington to anyone looking for a first-class dealership experience.
I have always gone to this Range Rover Dealership and they have always provided the best service as well as customer service and I will definitely be a lifelong customer
Adrienne was very service oriented. A pleasure to deal with, proactive and very friendly. She was great.
I continue purchasing a Land Rover due enlarge part to the excellent service provided along with our sales person Chris. They’re very responsive, keep me well informed throughout the process and deliver as promised.
The dealership is good. My only dissatisfaction was that work on the vehicle started in the afternoon even though my appointment was made 1 week before and I dropped off the car at 9:00am. However, once the work started, they kept me informed and addressed all my concerns.
I have a Land Rover dealership 10 minutes from my house but I drive an extra 20 minutes on top of that just to go to Land Rover of Wilmington. Frank was empathetic to my situation and even took the time to look for additional discounts to help me with the price. I needed a lot of work done and he went over everything with me. I even got 2026 as my loaner. To top it all off he offered to drop it at my house in PA and they would pick up the loaner! Thanks Frank and team!
Jimmy Massie was able to fit us in with a nail in tire it’s greatly appreciated Thank You!
As a long time customer over the years, I appreciate the attentive service to my car’s needs.
They have professional service engineers and provide a quality service. I obtained their service two times and both times they did a perfect job. Will go there again.
Adrienne is a hard worker and very thorough. She helped make my purchase go smoothly on a short timeframe. I would definitely recommend!
Always friendly and supportive. Service runs smoothly and efficiently. Wonderful customer service. Professionals all around.
Best in class service. Jimmy, Shaun and the team were fantastic. They communicated and explained everything and were always reachable and responsive. Top notch!
Great experience. Professionals who know what they are doing. Easy drop-off & pick-up. I like the video explanation of the car inspection.
Totally professional experience. Very competent and respectful of my time. Super helpful. Adrienne, Eric and Bob were all top notch.
They took care of my car’s maintenance and returned it to me looking like a new car! Wonderful service, including great communication!
Very good experience with this dealership, salesperson, finance and management teams. Thank you very much. Ed
Not happy that I paid $225.00 and left with not only a unresolved issue, but my issue wasnt even diagnosed....So, $225.00 for absolutely nothing.
The manager was professional, and knowledgeable. The salesperson was also professional and knowledgeable. The salesperson, and the manager was very knowledgeable about the Range Rover.
Everyone at the dealership is Great ! Service great! Just a great place to do business.
Pat was extremely knowledgeable and diagnosed the problem immediately. Frank and the rest of the team coordinated the repair with my schedule and provided excellent service. That is why I buy Range Rover!
Jim and his crew were very thorough and communicative, really enjoyed the experience and will recommend
I'm sorry to leave a rather disparate review. I was treated fairly by the staff and cordially; my problem comes in the overall positioning of my vehicle. I purchased a vehicle with 18,000 miles and brought it in for the 60,000-mile check. I was told politely by the service rep it would be about $1000 to do all of the checkups etc. I gladly signed to have the work done. shortly thereafter I received an AI generated valuation of my vehicle, 12,500 (2021). To my shock and amazement, the cost of the additional repairs from the work they found upon inspection was about $12,000. ... Read More DealerRater - May 22, 2026
Jimmy kept me updated with the service progress throughout the time. Very easy to communicate with! I was immediately notified when the vehicle was ready for pick up!
Great experience. Adrienne is very knowledgeable and professional. All my questions were answered quickly and accurately. Would highly recommend.
The team was exceptionally thorough, communicative and took expert care of my Land Rover Defender. I feel safe having them care for the vehicle.
Jimmy is great . Always welcoming, professional and walks you through every step of the repair
Great experience. Jimmy was very helpful and detail-driven when it came to explaining the services, answering questions, and providing recommendations.
I highly recommend Ykim to anyone looking for someone trustworthy, skilled, and dedicated to delivering outstanding service.
Always professional and highly recommend. Lee Benedict went over and above. Thank you for the service.
Consistently great service. Able to accommodate request to complete work quickly. Would highly recommend. thanks.
Very professional and focused on customer service and satisfaction. Will return again and recommend to others.
Frank is great. Very knowledgeable and so kind. Had a very pleasant experience. Took care of my vehicle.
Ashlyn was great. The process was easy and straightforward. I was comfortable with her and she did a good job.
Frank is great to work with, very responsive, and ensures the customer is satisfied with every service visit!
I recently purchased a vehicle from Range Rover on Kirkwood Highway in Delaware, and the experience exceeded my expectations from start to finish.
From the moment I walked in, the team was professional, attentive, and genuinely focused on helping me find the right car rather than just making a sale. They took the time to understand exactly what I was looking for and walked me through multiple options without any pressure.
A big shoutout to Lee and his team for running such a smooth operation. And especially to my salesman Gene, who went above and beyond throughout the entire process. ... Read More DealerRater - May 1, 2026
This is the first Range Rover that I’ve ever bought or owned and I have to say the service was fantastic. It exceeded my expectations. Chris was completely amazing to work with, and the car came in exactly as I requested it. I could not be more pleased. I have now driven it for 48 hours and I believe the car is performing as well as the dealership and the service. It was a completely wonderful experience, and I will highly recommend it to any friends and family looking for this type of vehicle. Thank you again for the excellent ... Read More DealerRater - Apr 29, 2026
Jim was polite and accommodating. He offered different ways to pay the bill. And it worked for me.
Jimmy is a gentleman and knows my voice when I can to schedule service for my Rovers. Great service and keep up the good work
Excellent service, great communication and quick! I’d definitely return. Jimmy was easy to deal with and kept me apprised of all that was going on
Jimmy from Land Rover Wilmington was professional, listened and kept me informed throughout the servicing of my vehicle. Very customer focused!
Great reliable service department Very efficient communication and explanation of service. Highly recommend this dealership and service department
Very friendly and kind. They took care of me when my engine light came back on after picking my car up a couple of days before. Always make sure I have a nice loaner and understand my bill. Makes me feel comfortable about my repairs and driving my car. I’m even loading to go to that when I’m ready to purchase my next Range Rover because the staff is great and they take good care of you.
Very helpful, and accommodating. All the work was done earlier than expected which was great!
The servie department quickly fixed a recall notice I received and rotated my tires. Great work!
Best Service in every possible way. Very communicative, went through all topics and explained super
Jimmy was awesome and took great care of me. Thanks a lot for the great service!
Always excellent service!! This is my 5th car from them. I would never go anywhere else.
Frank is always a pleasure and he goes the extra mile to ensure that you're satisfied.
This specific dealership has the best customer service ever. I am never disappointed with their quality of work or their communication while my vehicle is in their care
Taken great care of @ Land Rover of Wilmington friendly courteous staff The place feels like home
All was perfect and they were helpful with us and good to come again and again
The transaction was seamless and painless. Everything was a "yes."Ashlyn and Lee were great! Thank you for delivering the car!
Top-notch service and professionalism through and through. Frank has always been and continues to be the best representative of Land Rover that I’ve dealt with and I appreciate all the help.
Ariel Perez was very pleasant and informative. She was able to fit me in for an appointment the same day without a problem. I appreciate her for that. Great experience thus far !