Staff was amazing! Made the torturous process of leasing a car so easy (was our last stop of many and the only dealership that didn't leave us totally frustrated). Bernie was great, is laid back and not pushy at all, lets you 'discover' the car for yourself before answering any questions and explaining all the features so it doesn't come off as a sales pitch. He even walked us through the process of getting all our paperwork straight with registration, license, etc. After the deal was done, the manager came and introduced himself and thanked us, there was no back and forth in negotiations and haggling, it was just totally stress free. I still contact Bernie now and again with questions and he's quick to respond even though his sale is done. Very impressed.
Breath of fresh air when car buying. Bernie was easy, straight forward, and incredibly knowledgeable and helpful in the details of the entire process. The whole staff made the experience smooth and stress-free, unlike other dealerships we visited. Their great services doesn't just end when you drive off the lot either, they will literally go the extra mile to make you as happy as possible with your decision to choose Land Rover Wilmington.
I have a few Rovers under my belt and many great Land Rover experiences over the last 18 years. During that time, for a number of reasons, I have avoided the Land Rover dealerships to the best of my ability. The dealerships have never been my happy place in the Rover world. With that said, recently, I bought a used Range Rover at Land Rover Wilmington (which is a 1.5 hour drive from me). Land Rover Wilmington was a pleasant surprise. A smaller and more personable dealership than my local LR dealer. Had more of an old school Rover feel. Dealt with an awesome sales guy there named Bernie who took a lot of time and care to make sure we walked away happy. He had the truck we were interested in fully serviced, cleaned and dialed in for our visit. After many questions and a few hours of poking around the truck, Bernie cut us a great deal that we could not pass up. New or used, if you are looking for a Rover…. even it if you have a local dealer… check this place out, they are worth the drive. (Ask for Bernie!)
What a team, what a wonderful place I found, not close to home, but that has no negativity because the valet is excellent, along with the fantastic service department. So grateful for a wonderful team. I was with MercBen for over 30 years, never to return. Here is a place that brings clarity, answers calls or promptly returns them,,,,,,well after the sale. Love our babies, excuse me that's what I call my car. lol
Great service department and attention to detail.
Good work place
Had a nail in my tire and was down the street from this location. Called and the owner said to come in. They fixed it right away for me and the customer service all around was excellent! Also found out that the new Defender is coming out in 2020 - I will be purchasing my next Land Rover from this location. Up and beyond service, friendly sales people too (not pushy). A+++
I've had nothing but great experiences everytime I either stop in or call this dealership!! If you are in the market for a Land Rover/Range Rover I would recommended Land Rover Wilmington!!
Great service beautiful vehicles