Customer Testimonials
Arnold was awesome! He was super helpful, responsive, and proactively communicate communicated. In general, the service was as expected and efficient so as to not disrupt my schedule more than car servicing needs to.
The service team performed their service well and up to my expectations. They make owning the vehicle worth the initial investment.
Great and professional Jimmy was very helpful and prompt with information. He gives 1st class service
Everyone was great to work with - Arnold at the desk & Charlie, the driver. Service was done in less than 1 day.
I have always had a great experience with Land Rover of Wilmington, they are great!
The service team does their best in making their customers happy. Our appointment was easy to schedule and all the work was completed the day of. The hand washing of our car was a nice, unexpected touch.
The staff were quick to get me in and resolve the issue with my car. Highly recommend the dealership and of course Range Rover Sport!!!
I’m very happy with the dealership. CHRIS is very professional and walk my wife thru every aspect of her purchase. I highly recommend Landrover Wilmington.
Excellent service! Professional staff and good communication. I would recommend Wilmington Land Rover to everyone!
Super service every visit. There just aren’t enough stars to award Landrover Wilmington for the great care I receive
I love the staff they are pleasant and helpful and my car is running good!
Very professional and always resolve the issue completely. That’s why I choose to bring my vehicle here.
I am very happy with this dealer ship! Frank in the service center was very helpful and took care of all my needs, very nice to deal with! The sales people also very nice to deal with as well!
Excellent service as always which I have come to expect. Thank you again for everything
The service center is outstanding, the staff is amazing . They were able to accommodate me to schedule a service on the time i wanted to be there
Great service and excellent communication. They provided video footage of the inspection and repairs, so I knew exactly what was being done. My car was returned cleaned and looking great. Honest, professional and highly recommended!
Wonderful staff from start to finish, highly recommend 5 stars ⭐️ always do what they say they will do in a timely manner
Fast, Friendly and very help. Service was great!! I'll be back again! Great Job
Very warm welcome, straightforward and easy to deal with and did a great job of handing over and showing me the details on my new ride
I received exceptional service from Frank, who kept me informed throughout the repair process of my Range Rover.
Jimmy is great to work with when it comes to servicing my car! He makes sure the service is completed quickly and efficiently while I wait at the dealership. I appreciate his professionalism, excellent customer service, and attention to detail. He always helps make the service experience smooth and stress-free. Highly recommend Jimmy!
Chris work with me for a few months while my car was on it's way - I was waiting for a 2027 model . Coming from a 2019 model Chris took the time to walk me through the many advanced tech changes . He knows these cars inside out . This is my 5th car from Land Rover , he sealed this deal - thanks .
Love this dealership, they are always so nice and accommodating. Jimmy is the Best! Highly recommend
Jimmy is a good service writer. He explains everything well. Treats you with a lot of respect
I am thoroughly impressed with the video review link that I got from my service advisor, Arnold. The technician was thorough and showed me everything that I needed to know about my visit and any concerns I had expressed. This is top-notch and I appreciate the transparency.
I have been coming here for years and always have a great experience. Even when things go awry, they always get things worked out for me.
Process was easy and seamless. Loaner brought to me on time repairs done quickly and my car returned promptly. Great job by all
Jimmy in service was phenomenal with communicating with me every step of my repair from diagnosing the issue, to part arrival and completion. I couldn’t have asked for a more better experience.
Great service! The staff is always accommodating and keeps me updated throughout the process. I really appreciate the technician’s video updates and the convenient shuttle service to and from home. Always a smooth and pleasant experience!
Usually a good experience. However. This visit, restrooms dirty People super nice Vehicle cleanliness after service was subpar Service was not completed. Parts in stock yet not installed
Nicest service team and service manager around always trying to help solve my issues thank you
They are so kind. I am always appreciative of getting a loaner car. The customer service and level of communication is outstanding
Excellent customer service when buying a new Range Rover. Went above and beyond for me
They did a good job with my car and I really enjoyed the experience thank you
Enjoyed working with Chris Cuthbert....a few bumps in the road on delivery, but it worked out fine...Pleased to be in a new Range Rover!
My experiences with this service department and consistently positive from start to finish. What stands out most is how thorough they are. They take time to understand the full scope up front, provide timely updates, then deliver exactly what is needed with clear documentation and follow through. Overall, they’re a reliable partner that makes collaboration easy.
Amazing experience as always. Not only do they have valet service. Frank the service advisor will not take your money unless something really needs to be done. Wonderful service.
Another seamless routine service. Easy pickup/drop-off. Great communication from the staff. Would highly recommend.
Always very responsive and helpful. Jimmie is a great resource for me and always keeps me informed.
They made the process super smooth. They were ready for me when I arrived. They took care of all paperwork for purchase and trade in while I got lunch and we’re ready for me when I get back. They followed up after the purchase
Land Rover of West Chester quoted $2500 to clear my "Suspension Fault" warning by replacing the compressor. Got a second opinion w/ Land Rover Wilmington found the culprit to be clogged filter on the compressor saving me a lot of lot of money. Job well done.
Flexible in communicating via text to arrange for transportation home after dropping my vehicle off for service. Kept me updated along the way. The 3% surcharge for credit card usage with NO opportunity to write a personal check is a complete rip-off. Some people do not have/use debit cards. Land Rover can do better.
They were excellent! Were trying hard to find the problem with noise . Can'thank them enough.
Friendly staff, easy to talk to and helpful. Came out and talk to me while waiting
It was good experience and staff were supportive and explained in detail about vehicle maintenance needs
Sean and his team are the best of the best ! Thanks to the team for the great work !
Chris made this transaction seamless and flawless! Is professionalism and prompt communication was very appreciate it
James Massie is the best to work with. Very communicative. Highly recommend. Love this dealership.
Chris and his team were top notch. He listened to what I wanted, made solid recommendations when I was building out my 110 and I love it! Buying a vehicle you want to feel like you’re not being taken advantage of and the entire time I trusted Chris and would definitely buy from him again! I called three other Land Rover dealerships and none of them even got back to me! I live in PA and they even delivered my defender 110 to me. Couldn’t say enough good things.
From sales to service this dealer is head and shoulders above the rest. Sean’s team of advisors are professional and knowledgeable and I would trust anyone else! Thanks for everything ! Great job !
Great service and communication. Worked well having a loaner car. Thank you Jimmy and team!
Jimmie kept me updated throughout the service appointment. The work was completed faster than promised. Good first service at this dealer.
I’ve been a client of LR Wilmington since 2015. During this time, I have had the privilege of doing business with a great group of people. Over the years, I’ve gotten to know the technicians, Service Advisors and Managers. The Service team at LRW exemplifies the brands motto: Above and Beyond. At the front, my SA, James Massey is confident, professional and an all-around great guy. Whether is it routine maintenance or I have an issue, Jimmy is so accommodating and ready to support. It is a pleasure to do business w LRW and I really appreciate all they ... Read More DealerRater - Sep 12, 2026
The manager of the service team - Frank is one of the best customer service professional I have worked with in recent years. His communication is fantastic and he follows up on every issue - very rare in this business. Frank is the main reason I will contunue to work with Land Rover of Wilmington.
Great as always! The communication and courtesies are top notch and I can always rely on them.
I have several appointments with the service department, and it has been great each time. Mostly I deal with Frank and once I had Kathryn. Excellent advisors and they kept me informed during every step of the service progress.
The customer service and attention to detail was amazing, pure professionalism !!! It was a pleasure to have the top grade experience.
My experience was AWESOME. They checked out my entire car, didn’t charge me. THANKS
Great service experience for my Jaguar F-Pace. Frank kept me abreast of the service progress and obtaining a loaner vehicle was very easy. Very satisfied with Land Rover of Wilmington’s service department and will continue to get my vehicle’s maintenance performed there.
Had an excellent experience with the Wilmington Dealership. They did a car pickup and return, and remained in contact with me throughout the process. They are a good user of technology to have everything online and contactless service, if you want.
I was scheduled for Aug 25; service could not look at my car until 3 days later I was told the techs were out. My Del registration ran out since they did not fix the issues in time' plus I did not tell them to not fix the front lights and the A/C. They said that I did. I have had Range Rovers since 1989. Service with Wilmer, the prior owner, was great. It is bad now.
If invest in ur vehicle ... invest in it's maintenance and repair ...this is the place to get it done !
Frank was very nice and attentive. My vehicle was in for a recall part. Seamless - no problems at all. He took the time to show me part they installed.
Love my new 2027 Range Rover SE PHEV fully loaded and first 2027 sold. I highly recommend Chris Cuthbert if you're looking for any Land Rover cars.
Land Rover of Wilmington did an awesome job. Through the entire process, test drive to driving out with the vehicle. I would recommend them to anyone. The attention to detail is topnotch!
LR Wilmington had great customer service and everyone did their job efficiently, from checking in, to signing, to teaching the technology and Bluetooth pairing. Overall great experience.
Made the buying experience fast, easy and straight forward. Would recommend for others considering a Land Rover.
We enjoyed our shopping experience. Multiple team members helped us look, sent information and were available while our sales exec Chris C was tied up. We’ve relied on Chris for many vehicles, the team made sure we were taken care of!
The service and attention at the dealership is outstanding. Adrienne did a great job in setting up the new lease for the Discovery.
I had a wonderful experience purchasing my Jeep, from Land Rover Wilmington. The entire process was seamless, efficient, and stress-free. Adrienne was absolutely wonderful—friendly, professional, responsive, and a pleasure to work with from beginning to end. I couldn’t be happier with my purchase and highly recommend Adrienne and the dealership!
Each staff member I spoke to when I called was courteous, kind, and very helpful. Communication was very clear and I felt very well taken care of each time I called.
I initially spoke with Frank to inquire about a scheduled maintenance. He was very knowledgeable and provided me with additional information about my car that I did not know. It was because of his thorough approach and willingness to answer my questions without hesitation that I chose your location to have my car serviced the following week.
Frank took great care of me when I called to get my ... Read More DealerRater - Aug 28, 2026
Thank you to Chris. My salesman and Wilmer Stradley made this purchase a breeze and the service couldn’t have been more professional.
Excellent service. Accommodating staff. Modern Facility. Everything was done properly on my Range Rover Sport.
Chris was great to deal with, excellent experience. He is very customer service focused. I would highly recommend him
My 1st time using the service department to install few accessories for my new Defender and exceeded all expectations, happy customer. Thank you
Have purchased Land Rovers from the dealership for 20+ years. Again and this time Chris was great, made it easy
Mr Massie was great ,kept me informed with every detail of my vehicle,I had no worries from time I dropped off to time I picked up…whoever hired this respectful gentleman great job
experience went very well. The service staff including Jim Massie were outstanding. I would highly recommend.
Excellent communication, professionalism & timeliness. I used a loaner vehicle and they picked it up when the delivered my vehicle.
Good profesional service. Very friendly. They make you feel comfortable. The service was excellent and quick.
Vehicle was thoroughly inspected and found a number of items in need of repair. I’m appreciative of the attention to detail which alleviated future issues.
I really appreciate the service team here. They are always helpful and I do not feel that they are trying to take advantage of me. The listen and respond respectfully. I also appreciate that we were able to communicate via email, it's just more convenient for me. And a big thanks to Jimmy, and for being persistent to diagnose and fix an issue with my Defender which wasn't exactly straight forward. Above and beyond.
Professional, welcoming, attentive, trustworthy, efficient, accommodating, knowledgeable, friendly, responsive, luxurious, organized, helpful, respectful, exceptional, outstanding.
My vehicle was serviced quickly and efficiently. I was also provided with a loaner vehicle.
Everyone is extremely professional and knowledgeable!! We are very happy with how everything was handled from start to finish!!
Professional, personable, helpful, understanding, considerate, over the top Your dealership is most fortunate to have Chris Cuthbert as an employee .
We have experienced numerous Land Rover dealerships in recent years due to our 3 Land Rover products in different locations. Land Rover Wilmington is by far the most professional service experience we've encountered. This statement could be true compared to ANY service center for any vehicle. This team really does it all. The communication cadence, the video documentation of the repair and proposed repairs, and the quick turnaround.
Service technician was very thorough and detailed, particularly with recommended preventative maintenance. I would recommend this dealership for potential sales and/or service.
Customer service was polite, knowledgeable about service requests and recommendations on repairs. They were easy to talk to and very helpful and accommodating to my busy schedule.
Great communication and excellent service All my needs were met at service was done in a timely manner
My concern is with the expensive maintenance of Land Rover’s vehicles. Every maintenance is above 1500 which is not something u was aware of before investing in the vehicle. Yes it’s sturdy and an excellent car but you are trading low maintenance for higher performance.
Land Rover Wilmington has been outstanding every step of the way for sales and service. Service Advisor Frank McErlane could not be more helpful in arranging for service appointments, keeping me advisedof status during an appointment, and clearly informing me of when the next appointment will be needed, what work will be performed, and the anticipated cost.
Great service. Very accommodating and good communication. Service staff will keep you informed every step of the way.
Great experience - great customer service. Sale was well communicated and there were no surprises or overselling of warranties and things. The staff was knowledgeable about options
Best dealership - love working with them, it's an easy, quick and fun process! It's like catching up with old friends while purchasing a new car.
Great experience getting my Velar serviced here. Friendly staff, quick turnaround, and top-tier work. Will definitely be coming back.
Everyone did a great job. Very professional!! They all are super friendly and knowledgable and helpful!!
Outstanding support and experience. Set expectations and met them Excellent customer service and value Reliable and trustworthy
As always, the service excellent and the staff is easy to work with and answer all my questions.
Amazingly fast service. The rollback was scheduled for pickup before we hung up from the initial service call to the dealership. Truck was looked at the next day and by the afternoon a complete analysis of all issues was presented. Service was fast and truck delivered back to our house super fast. Awesome experience overall.