Customer Testimonials
They made the process super smooth. They were ready for me when I arrived. They took care of all paperwork for purchase and trade in while I got lunch and we’re ready for me when I get back. They followed up after the purchase
Land Rover of West Chester quoted $2500 to clear my "Suspension Fault" warning by replacing the compressor. Got a second opinion w/ Land Rover Wilmington found the culprit to be clogged filter on the compressor saving me a lot of lot of money. Job well done.
Flexible in communicating via text to arrange for transportation home after dropping my vehicle off for service. Kept me updated along the way. The 3% surcharge for credit card usage with NO opportunity to write a personal check is a complete rip-off. Some people do not have/use debit cards. Land Rover can do better.
They were excellent! Were trying hard to find the problem with noise . Can'thank them enough.
Friendly staff, easy to talk to and helpful. Came out and talk to me while waiting
It was good experience and staff were supportive and explained in detail about vehicle maintenance needs
Sean and his team are the best of the best ! Thanks to the team for the great work !
Chris made this transaction seamless and flawless! Is professionalism and prompt communication was very appreciate it
James Massie is the best to work with. Very communicative. Highly recommend. Love this dealership.
Chris and his team were top notch. He listened to what I wanted, made solid recommendations when I was building out my 110 and I love it! Buying a vehicle you want to feel like you’re not being taken advantage of and the entire time I trusted Chris and would definitely buy from him again! I called three other Land Rover dealerships and none of them even got back to me! I live in PA and they even delivered my defender 110 to me. Couldn’t say enough good things.
From sales to service this dealer is head and shoulders above the rest. Sean’s team of advisors are professional and knowledgeable and I would trust anyone else! Thanks for everything ! Great job !
Great service and communication. Worked well having a loaner car. Thank you Jimmy and team!
Jimmie kept me updated throughout the service appointment. The work was completed faster than promised. Good first service at this dealer.
I’ve been a client of LR Wilmington since 2015. During this time, I have had the privilege of doing business with a great group of people. Over the years, I’ve gotten to know the technicians, Service Advisors and Managers. The Service team at LRW exemplifies the brands motto: Above and Beyond. At the front, my SA, James Massey is confident, professional and an all-around great guy. Whether is it routine maintenance or I have an issue, Jimmy is so accommodating and ready to support. It is a pleasure to do business w LRW and I really appreciate all they ... Read More DealerRater - Sep 12, 2026
The manager of the service team - Frank is one of the best customer service professional I have worked with in recent years. His communication is fantastic and he follows up on every issue - very rare in this business. Frank is the main reason I will contunue to work with Land Rover of Wilmington.
Great as always! The communication and courtesies are top notch and I can always rely on them.
I have several appointments with the service department, and it has been great each time. Mostly I deal with Frank and once I had Kathryn. Excellent advisors and they kept me informed during every step of the service progress.
The customer service and attention to detail was amazing, pure professionalism !!! It was a pleasure to have the top grade experience.
My experience was AWESOME. They checked out my entire car, didn’t charge me. THANKS
Great service experience for my Jaguar F-Pace. Frank kept me abreast of the service progress and obtaining a loaner vehicle was very easy. Very satisfied with Land Rover of Wilmington’s service department and will continue to get my vehicle’s maintenance performed there.
Had an excellent experience with the Wilmington Dealership. They did a car pickup and return, and remained in contact with me throughout the process. They are a good user of technology to have everything online and contactless service, if you want.
I was scheduled for Aug 25; service could not look at my car until 3 days later I was told the techs were out. My Del registration ran out since they did not fix the issues in time' plus I did not tell them to not fix the front lights and the A/C. They said that I did. I have had Range Rovers since 1989. Service with Wilmer, the prior owner, was great. It is bad now.
If invest in ur vehicle ... invest in it's maintenance and repair ...this is the place to get it done !
Frank was very nice and attentive. My vehicle was in for a recall part. Seamless - no problems at all. He took the time to show me part they installed.
Love my new 2027 Range Rover SE PHEV fully loaded and first 2027 sold. I highly recommend Chris Cuthbert if you're looking for any Land Rover cars.
Land Rover of Wilmington did an awesome job. Through the entire process, test drive to driving out with the vehicle. I would recommend them to anyone. The attention to detail is topnotch!
LR Wilmington had great customer service and everyone did their job efficiently, from checking in, to signing, to teaching the technology and Bluetooth pairing. Overall great experience.
Made the buying experience fast, easy and straight forward. Would recommend for others considering a Land Rover.
We enjoyed our shopping experience. Multiple team members helped us look, sent information and were available while our sales exec Chris C was tied up. We’ve relied on Chris for many vehicles, the team made sure we were taken care of!
The service and attention at the dealership is outstanding. Adrienne did a great job in setting up the new lease for the Discovery.
I had a wonderful experience purchasing my Jeep, from Land Rover Wilmington. The entire process was seamless, efficient, and stress-free. Adrienne was absolutely wonderful—friendly, professional, responsive, and a pleasure to work with from beginning to end. I couldn’t be happier with my purchase and highly recommend Adrienne and the dealership!
Each staff member I spoke to when I called was courteous, kind, and very helpful. Communication was very clear and I felt very well taken care of each time I called.
I initially spoke with Frank to inquire about a scheduled maintenance. He was very knowledgeable and provided me with additional information about my car that I did not know. It was because of his thorough approach and willingness to answer my questions without hesitation that I chose your location to have my car serviced the following week.
Frank took great care of me when I called to get my ... Read More DealerRater - Aug 28, 2026
Thank you to Chris. My salesman and Wilmer Stradley made this purchase a breeze and the service couldn’t have been more professional.
Excellent service. Accommodating staff. Modern Facility. Everything was done properly on my Range Rover Sport.
Chris was great to deal with, excellent experience. He is very customer service focused. I would highly recommend him
My 1st time using the service department to install few accessories for my new Defender and exceeded all expectations, happy customer. Thank you
Have purchased Land Rovers from the dealership for 20+ years. Again and this time Chris was great, made it easy
Mr Massie was great ,kept me informed with every detail of my vehicle,I had no worries from time I dropped off to time I picked up…whoever hired this respectful gentleman great job
experience went very well. The service staff including Jim Massie were outstanding. I would highly recommend.
Excellent communication, professionalism & timeliness. I used a loaner vehicle and they picked it up when the delivered my vehicle.
Good profesional service. Very friendly. They make you feel comfortable. The service was excellent and quick.
Vehicle was thoroughly inspected and found a number of items in need of repair. I’m appreciative of the attention to detail which alleviated future issues.
I really appreciate the service team here. They are always helpful and I do not feel that they are trying to take advantage of me. The listen and respond respectfully. I also appreciate that we were able to communicate via email, it's just more convenient for me. And a big thanks to Jimmy, and for being persistent to diagnose and fix an issue with my Defender which wasn't exactly straight forward. Above and beyond.
Professional, welcoming, attentive, trustworthy, efficient, accommodating, knowledgeable, friendly, responsive, luxurious, organized, helpful, respectful, exceptional, outstanding.
My vehicle was serviced quickly and efficiently. I was also provided with a loaner vehicle.
Everyone is extremely professional and knowledgeable!! We are very happy with how everything was handled from start to finish!!
Professional, personable, helpful, understanding, considerate, over the top Your dealership is most fortunate to have Chris Cuthbert as an employee .
We have experienced numerous Land Rover dealerships in recent years due to our 3 Land Rover products in different locations. Land Rover Wilmington is by far the most professional service experience we've encountered. This statement could be true compared to ANY service center for any vehicle. This team really does it all. The communication cadence, the video documentation of the repair and proposed repairs, and the quick turnaround.
Service technician was very thorough and detailed, particularly with recommended preventative maintenance. I would recommend this dealership for potential sales and/or service.
Customer service was polite, knowledgeable about service requests and recommendations on repairs. They were easy to talk to and very helpful and accommodating to my busy schedule.
Great communication and excellent service All my needs were met at service was done in a timely manner
My concern is with the expensive maintenance of Land Rover’s vehicles. Every maintenance is above 1500 which is not something u was aware of before investing in the vehicle. Yes it’s sturdy and an excellent car but you are trading low maintenance for higher performance.
Land Rover Wilmington has been outstanding every step of the way for sales and service. Service Advisor Frank McErlane could not be more helpful in arranging for service appointments, keeping me advisedof status during an appointment, and clearly informing me of when the next appointment will be needed, what work will be performed, and the anticipated cost.
Great service. Very accommodating and good communication. Service staff will keep you informed every step of the way.
Great experience - great customer service. Sale was well communicated and there were no surprises or overselling of warranties and things. The staff was knowledgeable about options
Best dealership - love working with them, it's an easy, quick and fun process! It's like catching up with old friends while purchasing a new car.
Great experience getting my Velar serviced here. Friendly staff, quick turnaround, and top-tier work. Will definitely be coming back.
Everyone did a great job. Very professional!! They all are super friendly and knowledgable and helpful!!
Outstanding support and experience. Set expectations and met them Excellent customer service and value Reliable and trustworthy
As always, the service excellent and the staff is easy to work with and answer all my questions.
Amazingly fast service. The rollback was scheduled for pickup before we hung up from the initial service call to the dealership. Truck was looked at the next day and by the afternoon a complete analysis of all issues was presented. Service was fast and truck delivered back to our house super fast. Awesome experience overall.
Service was great Jimmy is very professional and took the time to explain everything that was done to my Range Rover
A great EASY experience! Salesman Mohammad was a great listener and didn’t push the sale. Very respectful and communicative.
Service was good but the work seems to take a long time - it was a solid experience
Everything worked out perfectly all the work done was well done. Thank you and have a bless and safe day. 👍🏾
Overall it was a good experience. Although this morning I used my wiper fluid and the light came on that it is low. I thought fluid check/top off was part of the service. Now I’m left to wonder if the other fluids were checked and/or topped off. Also, the service notification wasn’t cleared.
Excellent customer service with a personal touch. Work was done and car was returned same day. Overall great job!
A lot of great upgrades have been made! The text updates and videos are a nice touch!
Our service was excellent. Jimmy is awesome. Having a word requirement in a review is entirely frustrating and makes me not want to fill this out.
Buying process was easy and fast Y’kem MCcree and Lee did a great job service was excellent I have purchased many Land Rovers in the past but now they are my dealer
i have had range rovers since 2006 and jimmy has been the best service manager ive ever dealt with he goes the extra mile
Always a pleasure walking into this location and being greeted with kindness. Chris along with everyone else are so pleasant to work with.
Professional staff, very communicative about what was going on with the vehicle. Let's you know the impact of the issues so that you can make an informed decision.
I would love to take it in and to have nothing wrong with it but an oil change or service. It’s always so expensive and now they charge a credit card service charge. Who pays cash or uses a debit card anymore?
They are always very professional and knowledgeable. Very helpful! I really like the pick up and drop off service.
I reached out to Jimmy 15min before closing due to my car being non-responsive, Jimmy arranged to have my car towed to the dealership. Jimmy kept me informed of the diagnostics and the work being done. I appreciate Jimmy's patience, friendliness and outstanding customer service skills. When the service on my car was completed, Jimmy arranged for the car to be returned via tow service, I couldn't have asked for a more seamless process.
Jimmy is very personable and takes care of all of his clients’ needs. The dealership is very clean and efficient in getting the services requested completed. Pricing is also very fair.
Excellent service experience. Friendly employees and nice facility. Very easy efficient process. Thank you to the team.
Had my car towed in due to suspension problems. Jimmy in Service kept me informed of the diagnostics and the work needed to be performed. He's and outstanding service advisor and truly looks out for the customer. I decided to trade my car for a newer model and he directed me to sales.
Frank is first class and is an excellent representative of the dealership and is always professional and helpful. He excels at customer service.
They were on time and communicated along the way when my car would be done. Exceeded my expectations.
They provided transportation and got me in and out on the same day. The work was flawless highly recommend.
Very easy to make the appointment online. The video documenting the status and process was very helpful. The work was completed timely and the progress effectively communicated via text.
Excellent service! I would definitely recommend. All service was done on time. Thank you to all!
I had an outstanding experience at land rover wilmington. I especially want to recognize Frank. For his exceptional customer service. He went above and beyond to make sure I was well informed from start to finish. His knowledgeable and friendly and very patient with the issues I had. Frank genuinely cared about making sure everything went smoothly. His commitment to customer satisfaction truly stood out. Thank you so much frank. Sallie McCann
Easy and convenient with a loaner delivered to Ocean View and my car taken to Wilmington for service. Very efficient and polite although prices are rather ridiculous.
I appreciate the detailed information and video of the items that needed attention with my vehicle. I also appreciated the support in getting a loaner when unexpected repairs required me to have to leave my vehicle. The waiting area was comfortable, and I was happy for the LaCroix's and the opportunity to catch a World Cup match I had bee looking forward to, on the TV 😀
I have been bringing my 2008 LR2 to Land Rover of Wilmington for almost 10 years. The Customer Service is always fair. Jim Massie always looks out for me.
Frank was very knowledgeable and extremely helpful! Please share our appreciation with him. Definitely represents the brand with the upmost professionalism!
The appointment was great, they got me in quickly and confirmed that there weren’t any cracks. The wash looks great
Land Rover Wilmington always goes above and beyond to fix the issue in a timely matter. They always keep me in the loop along the way which is greatly appreciated!
Wilmington Landrover always do such an excellent job. They identified the issue through thorough research and fixed it.
The service team at Land Rover Wilmington is exceptional! Jimmie Massie and the whole team is professional, responsive, knowledgeable and personable. They make you part of the Land Rover family from the moment you walk in for service.
The service managers were both kind and professional. They have a clear description of the service details as well as serviced a recall I was not aware of. Best experience ever!
Ashlyn provided courteous and efficient service, and got a great deal as well. Always easy to reach out to in case of any questions.
As always, professional, courteous and efficient service. Staff always tries to accommodate customers needs. 5 start service service.
Best dealer ever! I highly recommend working with Lee! He was amazing from start to finish! Love my new Range Rover!
This is the 4th transaction I’ve done with the dealership and as far as the sales team goes they are great. Lee is great
Courteous, attentive, accommodating and quick service. Salesman was understanding and gave me lots of options to choose from.
Jimmy always does a great job and communicates very well throughout the entire process, which is awesome.